Hello again American Home Shield

Dear American Home Shield,
     It's me again.  Still no hot water.  No part arrived but I did get a phone call telling me the part should arrive tomorrow, Thursday.  Rather strange as it was supposed to be sent by overnight Express at AZ Plumbing's expense on Monday which should have put it here by today, Wednesday, at the latest.  I received another call telling me the technician will be here Friday to install it so at least two more cold showers are ahead.  I have such a hard time understanding the caller I have to get her to repeat several times.  Geez...where is she?  Pakistan?
     Now the good news...for some reason I received a check for $22 from American Home Shield.  There was no note saying why I was getting it but I will indeed cash it.  I just wish it were big enough for us to check into the new Hilton down the street and enjoy a hot shower, a loooonnnnggg hot shower.
     We have had no hot water since a week ago last Sunday.  I would like to say that I am getting used to it but spoiled woman that I am, I'm not.  I'm trying to think positively and be really grateful that I have clean water knowing that there are many in the world who do not.  We do have a tub but I'm too old and stiff to get in and out of it so any suggestions of heating water on the stove and carrying it across the house are not valid.  Besides I don't think I can carry a big tub of anything all the way across the house but maybe two of us could.
     I can't point a finger at anybody in this.  It is what it is...what's broke is broke.  But word to the wise:  Do not buy a Whirlpool hot water heater.  Replaceable parts are unavailable at Home Depot, Lowe's and local plumbing supply houses.  Parts must be ordered directly from Whirlpool which frankly sucks for everyone but Whirlpool.